Delete Account
How to ask
- In the app, go to Profile and choose Delete account; or
- email compliance@finvolve.co from your registered email address with the subject “Delete my account”.
We will confirm your identity and complete the request within 30 days.
What is deleted
Your app login, device and notification data, preferences, and personal data we are not required to keep.
What we must keep
If you are an investor in a fund, your KYC records, agreements, consents, transaction and holding records must be kept by the fund and its manager, and by us on their behalf, for eight (8) years after your relationship ends under KYC, anti-money laundering and AIF record-keeping rules. We keep them only for those legal purposes and delete or anonymise them afterwards. Deleting your app account does not close your investment in a fund; for that, contact your wealth manager or the fund’s investor relations.
See our Privacy Policy for more.